How to turn on Child Safe. How to pay my Virgin Media bill. Select SPAM Settings. Best VPNs for Virgin Media — Full Analysis (Updated in 2023) 1. 222. com. Paul. They limit access to content that’s deemed sexually explicit, violent, or dangerous. 168. TalkTalk HomeSafe was the first online security software in the UK to block harmful content on a network level, when it was launched back in 2011. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals; To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Browse Virgin Media Virgin Media Community. 67. Manage Your Account. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Web Safe | Virgin Media Help Web safe provides ultimate protection when using the internet. This means that the signal travels out into the room, and not. Then go back to Advanced Settings -> Wireless -> Security and you should be able to click the No box next to WiFi Network Name (SSID) broadcast. Child Safe helps block sites that are unsuitable for children on their home network, and. Accessibility; Help getting started;Thanks for coming back to us NetWizard, So I can take a look at your account and make sue the web safe has been switched off correctly from our end, I will pop you over a private message. Thanks VM for getting the old websafe interface back. 5. Sign in Not signed up yet? Register for My Virgin Media here. You can go look up how to change the DNS in whatever operating system you are using yourself. The setup with the Hub 5 is similar to the 3 or 4. Click: Web Safe. 0. We created Web Safe for our customers to make browsing safety a no-brainer. Virgin Media takes online safety seriously. 1) I thought the results wouldnt show but they did. These are two settings – Virus Safe and Child Safe. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. @blueyonder. What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Learn how you can change Web Safe settings to turn Child Safe off. For lone dwellers, M125 should support online gaming, and streaming on multiple. You need to disable it in the actual Virgin Media account settings on their. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. What’s more, it’s compatible with all. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. I’m new to Virgin but trying to access websafe to control the parental control settings but the page just sends me back to the home page - 5241832. This allows you to choose the type of content you can restrict. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereDNS Certification Authority Authorization (CAA) Policy found for this domain. Up to 3 WiFi Pods if needed. What you get in your QuickStart pack depends on what Virgin Media services you ordered. That is very good since the country is not a member of any signal intelligence alliances. Your bill explained. 0 that contains your default network information. Malware can also record or steal information like bank details or account logins. Virgin Media Web Safe comes free with any Virgin Media broadband package and provides wifi-level protection for all devices connected to your router. 168. in Security matters yesterday; Web Safe Parental Control Not Working in Switched On Families Thursday; Re: Can’t access web safe in Switched On Families Tuesday; Youtube in Switched On Families Monday If you changed the computer's network settings to use any Public DNS does that re-gain access. on laptop and moibile, including private browsing. We want you to have a great time online without worrying about viruses, malware, phishing and other nasties. As Virgin Media customers, you may have the right to apply to the High Court to vary or discharge the Court Orders below if you are affected by the blocks which have been imposed. Then click on Manage services. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. I came home only to find out a regular website I used has been blocked by Virgin Media, How do I bypass this ? #2. Step 2. Taken off Virgin security and any other I think! Rebooted; Reloaded; and all to no avail the program loads to circa 77% then fluctuates but hangs at circa 99%. 0. Virgin Media parental controls are the tools we offer to help keep your family web safe. Stream from Virgin Media. 1. For parents everywhere, staying informed about the ins and outs of using the web in today’s increasingly connected world has never been more important. Install our free Parental Controls software. 1. Connect to the router with a LAN cable. Open a Web browser (e. 168. 222. Unable to access websafe settings. All devices would need to be re-connected to the WiFi. Last updated: 25 September 2023. Any website unsuitable for children is blocked by default. Virgin Phone Switchover. Same problem from either the phone app or web-site. We are able to update this setting for you manually too, we just need to confirm a few account details. Any help appreciated. . See what superfast Virgin Broadband can do, get tips to keep your broadband speedy and reliable, and see your devices come to life. 9. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. If it’s not a technical issue you need help with then we’re here to support you on. If your websafe option is off, then the toggle will be greyed out. My Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google OneCheck your service status; Basket ; My accountCheck your service status; Basket ; My accountAs you pay for your package one month in advance, we use this section to explain the changes to your package last month. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. 0 KudosI second that. I’ve tried the manual DNS trick but that didn’t work. 26 February 2010 at 2:21PM. . Login to the Virgin Media online account in a web browser. Options. Log in to My Virgin Media. Best VPNs for Virgin Media. The Web Safe function was working properly for the full year that I was. If you can please check your Websafe settings here 👉 virg. I wouldn. If your Virgin Mobile is connected to your home broadband, you can browse protected. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Access your bills, diagnose faults and manage your package. My profile. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. FYI Web Safe only works if Virgin Media's DNS is being used. Taken off Virgin security and any other I think! Rebooted; Reloaded; and all to no avail the program loads to circa 77% then fluctuates but hangs at circa 99%. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. That’s because we both believe digital technology has the power to give disabled people a voice, help them live independently and unlock. - 5261135. To confirm if this is the case try the following when connected to your home network: browse to post the AS Name result here FYI if the AS Name is not Virgin Media then check: (a) device's DNS setting has not been manually set; (b) third-party router's. Virgin Media released their network level parental control option, WebSafe, in early 2014. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. Top five tips for parents. Look out for the envelope in the top right-hand corner. Discover the web for yourself. Connect to the router with a LAN cable. Any help appreciated. If you're still having issues changing your settings, please let us know. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you want to prevent someone else, or your child from changing your parental control settings, you can create a passcode. I have been trying to turn on child safe for the last few weeks, but just get the message. Download it for your iPhone. 1. You can read more about Parental Controls on our website. 0 Kudos. 8. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. 3. Options. A VPN circumvents restrictions by encrypting and sending all of your traffic through a tunnel that is decrypted once it reaches the VPN server. I've been on the phone 5 times for nearly an hour each time. Check your service status; Basket ; My accountAnd say hello to fast, easy bills online. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. @ntlworld. Solved: Hi, I can't seem to turn on Web Safe. 1. web safe 0 Virgin Media takes online safety seriously. 123 and 194. Use a proxy website like Anonymouse or something. Since 2013, all new customers to the four biggest ISPs (Sky Broadband, BT, Virgin Media and TalkTalk),. 3. com is returned as 81. This is the only ISP that we know of, that has blocked the website. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. 8. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Virgin Media Help. --. If site loaded without issue go to next step otherwise Web Safe is working as expected; go to is the AS Name reported as Virgin Media: Yes, then post back here to have issue flagged to the forum team as they are best placed to help further. We would like to show you a description here but the site won’t allow us. For a single one, you may be able to get an exemption. After the 12 months free trial, you will be able to renew F-Secure SAFE for £25 a year. Usually, malware is installed accidentally. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. bibise25 Posts: 40 Forumite. If you want to know more, the updated sections are 6. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Websafe, which includes Child Safe and Virus Safe, is free to all Virgin Media O2 broadband users. 01-10-2018 08:00. Click: My Apps. on 08-02-2023 16:22. co. Web Safe only works on devices connected to your Virgin Broadband at home. , that can help you bypass Virgin Media IPTV blocking. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals; Broadband and phone deals; Broadband only deals; Broadband and TV deals; Fibre broadband deals; Help. Some of your increase may therefore happen at the end of your promotional offer. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Please enter your email. Options. Joining in. I cannot access my F-Secure account as it requires a Virgin Media Safe verification code. 222 and 208. So I’ve gone in. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. 159. Options. Please look out for the purple envelope. You can even reboot your Hub from the comfort of your sofa. Select Parental Controls in Virgin Media Web Safe. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. not very safe!! nobile Posts: 574 Forumite. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . 0 you will need to use 192. Virgin Media help and support. Internet Matters gives you all the info you need to tackle the big issues. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to. Adjust the settings according to the level of protection you want. Click Apply. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. To confirm this is the case browser to from the device and confirm reported AS Name value is Virgin Media; NB Apple's Private Relay service bypasses Web Safe-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I've phoned Virgin multiple times, gotten a new hub but nothings worked. on 02-09-2023 18:58. com). Click: Settings. Accessibility; Help getting started;Launched almost a year ago now, the redesigned Hub 3. This is a fast and very easy trick that can work even if you're not a Virgi. 8. ac. Dave. If you want to know more, the updated sections are 6. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Your account number and area reference are on this welcome email or on your monthly bill. on 18-01-2023 20:59. Manage Your Account. Unfortunately, the anonymity of the web makes it ideal for those with criminal intentions. Options. 123,8. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. It only appears when using Microsoft Edge as the browser. Or you can select the Catch Up & On Demand option from the Home menu and take your pick. Sign in Not. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. Options. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Click: Settings. On your laptop browser can you go to the Web safe page of your online account and move your mouse so that it is over the 'Online Security' option. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. On the Home screen choose Search & Discover, then select Search and start typing in the name of the show, a movie star's name, or a keyword (like comedy or drama). 24-10-2022 12:58 - edited 24-10-2022 12:58. so apologies if I have missed it. Bills may be paid to Virgin Media Payments Ltd by any of the following methods: most major credit cards or debit cards on-line;Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. I am so sorry to hear you are facing these issues updating your settings, I would be happy to take a look into this with you via a PM. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. When I got the Manage Websafe Settings I get the virgin - 5135652 - 2We would like to show you a description here but the site won’t allow us. Browse. 8. Contact the site operator for further help. . At least 30Mbps download speeds in every room or £100 one-off credit. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Stream from Virgin Media. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Web Safe is not implemented on the router - it's in place upstream in the Virgin Media network. To get around this, you need to turn Web Safe off. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. -- I'm a Very Insightful Person,. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. . If your Virgin Mobile is connected to your home broadband, you can browse protected. on 19-07-2023 09:07 Hi @Brianlfc0210, Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web. You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. 123. Trying to enable Web Safe and getting “Sorry the changes were not saved”. If your site is blocked by a majority of ISPs, it may be that there is a. Any website unsuitable for children is blocked by default. For more tips on how to keep your kids safe online, visit Internet Matters. You’ll pay nothing for 3 months (with no payment details. 168. Access your bills, diagnose faults and manage your package. Joining in. on 13-02-2023 08:44. . Speeds. . Access your bills, diagnose faults and. You may want to start by seeing what your site report looks like using a tool like Blocked. We would like to show you a description here but the site won’t allow us. We think it’s a great way for you to control what your kids see on the web. Websites and services are blocked using a combination of data feeds from private content-control technology companies,. 1. com). Virgin Media - Your TV Box. Check that childsafe is enabled on your Virgin Media account. Options. Hi Chris1954, Thank you for reaching out to us in our community and welcome, sorry to hear you are facing issues trying to change your Web-safe settings, have you tried clearing all cookies and cache then trying again? Regards. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 1. Re: Can’t access web safe. My Virgin Media App. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Websafe not working. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. Ive tried turning it off and on again. . Use parental control software and consider using filtering options, monitoring and setting time limits for access to chat. Welcome to the community forums. . Find out more. 0. All devices would need to be re-connected to the WiFi. 2. Back to My Virgin Media. 296. A 4K TV can take your entertainment experience to the next level with life-like picture quality, unbelievably crisp colours and stunning detail. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Contact the site operator for further help. Shop Broadband, TV and Landline Offers. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. Here are our top tips to help you on your way. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. 0 Kudos Reply. in/myVM . 26 February 2010. I've rebooted router and restarted devices but nothing helps. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Try ExpressVPN >. Entertain me; Broadband Deals. If you would like the Web Safe settings changed, let us know as this can be a work around for now. Another good source to check is the Downdetector website. My Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google OneTo disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. And we don’t mean wrapping them in bubble wrap. Kishinev93. Sign in . We think it’s a great way for you to control what your kids see on the web. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. on 19-10-2022 07:04. Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks ago; child website stuck on in Security matters 09-09-2023; Websafe Stuck On in Security matters 07-09-2023; WebSafe settings not being saved in Security matters 04-09-2023I am a Virgin Media customer and I have tried to install FS but failed. Try computers with Cisco’s OpenDNS using 208. Install our free Parental Controls software. Please see clause F3 of the Terms and Conditions of our services. Hopefully when that thread concludes it will also resolve your issue. Please try the following. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. 4. #3. The message will appear within the purple envelope icon. Hi, I've seen this problem mentioned so many times but nobody's 'fixes' work. We'll go over how to set up the filter, what. ExpressVPN — Best Overall Virgin Media VPN With Superfast Speeds for Uninterrupted Connections. That’s why we offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices. Options. What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. Sorry to hear you're having issues customising your online security. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. Any website unsuitable for children is blocked by default. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. To celebrate reaching 2 million TiVo customers we thought it would be a nice surprise to send the lucky customers a little treat on installation day – and what a treat it was. ↑ Switched on Families: tackling the big issues when it comes to kids and the web, Virgin Media, 2014-02-28; ↑ Virgin Media adds network level parental controls to help keep kids safe online, Think Broadband, 2014-02-28; ↑ Safe from the start – how we’re helping protect families online, Virgin Media, 2018-05-18Re: Can’t access web safe. WWE Money in the Bank. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Websafe not working. Mobile customers can also use the app to keep on. Manage Your Account. Every time I'm told to wait 24hours each time to get this fixed, which still hasn't worked. All Rights ReservedHow to access advanced settings. Changing network settings to use any Public DNS should re-gain full access for the device. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. On my account its activated but it doesn't filter out any of the websites i want on any device connected to the network. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. Thanks. Jim__d. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. We give all our customers a complete, market leading security package called Virgin Media Security, free of charge. 168. Virgin Mobile. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. The. Phone. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. Have you tried adding the VPN site and other URLs it might need to My Virgin Media > Update settings > Online Security > Web sites > Add (located under Allowed Websites )? --. Try computers with Cisco’s OpenDNS using 208. 9. What to do if Virgin Media Web Safe isn't working.